Shipping conditions

Shipping conditions


  1. Free shipping within Germany:

- All orders with a delivery address within Germany are shipped free of charge.


  1. Shipping to the EU:

- For orders with a delivery address within the European Union (EU) a shipping fee of €15 applies.


  1. International Shipping (Rest of World):

- For international orders outside the EU the shipping fee is €32.


  1. Customs and import fees:

- Please note that the recipient is responsible for any customs and import fees that may apply to international shipments. These fees vary by country and are to be paid by the customer.


  1. Shipping time:

- The delivery time in Germany is usually 2 - 4 working days. Please note that international deliveries may take longer depending on the destination country's customs regulations.


  1. Shipment tracking:

- All orders are shipped with a tracking number that allows you to check the status of your delivery online.


  1. Address verification:

- Make sure your shipping address is correct. We accept no responsibility for deliveries to incorrect or incomplete addresses. Any additional shipping costs due to address errors will be borne by the customer.


  1. Returns:

- Please read our Returns Policy for information on returns and exchanges.


  1. Contact:

- If you have any questions about our shipping conditions, please do not hesitate to contact us. Contact us at info@emsalabiye.de.


These shipping conditions come into force on November 9th, 2023 and may be updated without prior notice